Frequently asked questions

What Types of Courses Does My Mentor HQ Offer?

MyMentorHQ offers a wide range of courses across various fields, including technology, business, arts, personal development, and more. Our goal is to provide comprehensive and engaging learning experiences for all our users.

How Long Does It Take to Complete a Course?

The duration to complete a course varies depending on the course content and your pace of learning. Each course page provides an estimated completion time.

Can I Interact with Mentors?

Yes, most of our mentor’s courses offer interactive forums where you can ask questions and engage in discussions with mentors and fellow learners.

Do I Need Any Prior Knowledge or Skills to Enroll in a Course?

Course prerequisites vary. Some courses are designed for beginners with no prior knowledge, while others may require some background in the subject. The course description will provide this information.

What Happens If I Fail a Quiz or Assignment?

Don't worry! You can retake quizzes and resubmit assignments. We aim to promote learning, so we encourage you to review the course material and try again.

Can I Learn on My Mobile Device?

Absolutely! My Mentor HQ is designed to be mobile-friendly. You can learn on the go using our mobile app, which will be available for both iOS and Android by the end of October 2023..

What If I Have Technical Issues During a Course?

Our support team is here to help. If you encounter any technical issues, please contact us immediately.

Can I Share My Course Certificates?

Yes, upon completion of a course, you can share your certificate of achievement on LinkedIn and other social media platforms directly from MyMentorHQ.

How Can I Provide Feedback on a Course?

We value your feedback. You can rate and review a course upon completion, helping us improve and providing valuable information for other learners.

Understanding Your Course Status: Common Questions

Your course status can be viewed in your account settings. If you have any issues or questions regarding your course enrollment, please contact our support team.

Accepted Payment Methods at My Mentor HQ

We accept all major credit cards. For more details, please visit our payment methods page.

How to Locate Your Enrolled Courses

You can find all your enrolled courses in the 'My Courses' section of your account.

Downloading Your Certificate of Achievement

Upon completion of a course, you can download your certificate of achievement from the course dashboard.

How to Request a Course Refund

If you're unsatisfied with a course, you can request a refund within 30 days of purchase.Simply request a refund by contacting the mentor as well as MyMentorHQ.co. All refunds are subject to any additional policies asserted by the mentor (Course Instructor).

MyMentorHQ.co can be contacted by emailing support@MyMentorHQ.co or by mail: 
100 Waxhaw Parkway, Suite 1286Waxhaw, NC 28173.

Accessing Course Materials

Course materials can be accessed from the course dashboard. Some mentors may also provide additional resources, which will be included in the course content.

Learning With My Mentor HQ

My Mentor HQ offers a wide range of courses across various fields. You can learn at your own pace and access interactive forums to engage with mentors and fellow learners.

Troubleshooting Payment Issues

If you need help with payment, please check if your payment method is valid and has sufficient funds. If the problem persists, please contact our support team @ Support@MyMentorHQ.co..